The true cost of phone calls for small businesses
Phone calls seem free. The phone rings, you pick up, you talk. But that time has a price, and for small business owners, it’s usually higher than they think.
When you answer calls yourself, you’re not doing the work you’re paid for. A lawyer billing €120 per hour who spends 45 minutes on the phone per day is spending over €1,700 per month in opportunity cost. That’s money not earned, not billed, not recovered.
Hallodesk handles every incoming call, qualifies leads, and answers routine questions — 24/7, without interruption, without sick days. You pay only for actual conversation minutes at our transparent flat rate.
How are costs calculated?
- You (opportunity cost): Industry-standard hourly rate × hours per month on the phone.
- Receptionist: Pro-rated staff costs based on required phone minutes (€0.30/min).
- Answering service: Typical per-minute rates for professional services (€0.625/min).
- Hallodesk: Based on your usage — Basic (€9.99, 30 min), Pro (€24.99, 100 min), Business (€59.99, 250 min) + €0.19/min overage.
