Privacy Policy

Last updated: September 2026

1. Controller

The controller responsible for data processing on this website and the Hallodesk platform within the meaning of the GDPR is:
Hallodesk
Nabeel Ahmed
Georg-Aichinger-Straße
93055 Regensburg, Germany
Email: [email protected]

2. What data we collect

2.1 Account and business data

Upon registration and use, we collect names, email addresses, encrypted passwords, company profiles, as well as FAQ knowledge provided by you, call logs, and text transcripts.

2.2 Technical data & payment processing

Collection of IP addresses (server logs) for IT security. Payment processing is handled directly via the service provider Stripe; we do not store credit card data on our servers.

3. Use of AI voice and text models (Groq & Google)

To provide our intelligent voice and text assistants, we transmit entered text or processed voice data to specialized AI infrastructures (including Groq, Inc. and Google LLC). Data processing takes place exclusively for generating real-time responses. Your data or transcripts are not used to train the AI models.

4. Web analytics & tracking (consent via cookie banner)

We use Google Analytics and Microsoft Clarity to optimize user experience. These analytics tools are only loaded and active once you have given your explicit consent (Art. 6 Abs. 1 lit. a GDPR in conjunction with § 25 Abs. 1 TTDSG) via our cookie banner.

5. Other service providers and data processors

We use carefully selected data processors (e.g., Cloudflare for hosting and security, Stripe for payments, Web3Forms for forms). Necessary data processing agreements have been concluded with all providers.

6. Your rights as a data subject

You have the right to free information, correction, deletion, or restriction of the processing of your stored data at any time. Feel free to contact us easily via email at [email protected].