How to Set Up Call Forwarding on EE UK (2026 Guide)

Step-by-step instructions to set up call forwarding on EE. GSM codes, My EE app setup, ee.co.uk account management, and troubleshooting tips.

EE is one of the UK’s major mobile networks, serving around 21 million customers across its 4G and 5G networks. Formerly the result of a merger between T-Mobile UK and Orange UK, EE is now owned by BT Group. The carrier fully supports standard GSM forwarding codes, which makes setup straightforward on any phone.

Here is how to get call forwarding working on EE.

GSM Forwarding Codes for EE

EE uses standard GSM codes. Open your phone’s dialer and type these in, replacing [number] with the full destination number including country code (e.g., +447700900123).

Forward All Calls (Unconditional)

Activate:   **21*[number]#
Deactivate: ##21#
Check:      *#21#

All incoming calls go directly to the destination. Your phone will not ring.

Forward When No Answer

Activate:   **61*[number]**[seconds]#
Deactivate: ##61#
Check:      *#61#

Replace [seconds] with how long your phone should ring before forwarding: 5, 10, 15, 20, 25, or 30. This is the most popular forwarding type for business use.

Forward When Busy

Activate:   **67*[number]#
Deactivate: ##67#
Check:      *#67#

Forward When Unreachable

Activate:   **62*[number]#
Deactivate: ##62#
Check:      *#62#

Cancel All Forwarding

##002#

Clears all forwarding rules at once.

Setting Up via the My EE App

EE offers app-based management as an alternative to dialing codes:

1. Open the My EE app on your phone
2. Sign in to your account
3. Navigate to My Plan or Account Settings
4. Look for Call Settings or Call Divert
5. Choose the forwarding type (all calls, when busy, when unanswered, when unreachable)
6. Enter the destination number and save

You can also manage forwarding through your online account at ee.co.uk. Log in, go to your device settings, and look for call divert options.

For customer support, call 150 from your EE phone or 0800 956 6000 from any other phone.

Things to Know About EE Forwarding

• Standard GSM codes work. EE fully supports all standard forwarding codes. No proprietary codes needed, unlike some US carriers.
• “Call Divert” is the UK term. In EE’s menus and support pages, call forwarding is typically called “call divert.” Same feature, different name.
• Charges depend on your plan. On most EE pay monthly plans, the activation itself is free. But the forwarded leg of the call may be charged as an outgoing call. Check your plan details or call 150 to confirm.
• Pay-as-you-go restrictions. EE PAYG customers can use call forwarding, but the forwarded call is charged at your standard call rate. Make sure you have enough credit before setting up forwarding.
• EE WiFi Calling compatibility. GSM codes work when you are on a cellular connection. If your phone is set to WiFi Calling only (no cellular signal), you may need to temporarily switch to cellular to activate forwarding codes. Once activated, forwarding works regardless of your connection type.
• Voicemail override. EE sets up voicemail as the default forwarding destination. If you forward to a custom number but calls still go to EE voicemail, you may need to deactivate voicemail first. Dial ##004# to clear all conditional forwarding (no-answer, busy, and unreachable) — including the default voicemail routing — then set up your own rules.

Try It Interactively

Our interactive call forwarding tool generates the exact code for EE. Pick EE as your carrier, choose your forwarding scenario, enter the destination number, and copy the code to your dialer.