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Hallodesk

Terms & Conditions

Last updated: September 2026

1. Scope and Provider

These Terms & Conditions ("Terms") govern the use of the Hallodesk platform and the associated services ("Service"), a cloud-based SaaS product for AI-powered customer communication and appointment management, operated by:
Hallodesk
Nabeel Ahmed
Georg-Aichinger-Straße
93055 Regensburg, Germany
Email: [email protected]

By registering an account, you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorized to bind that company to these Terms.

2. Description of Services

Hallodesk provides the following services and automation solutions through its platform:

  • AI Call Agent: Intelligent call handling & calendar synchronization around the clock.
  • AI Website Agent: Voice & chatbot widget for direct website interactions.
  • WhatsApp Automation: 24/7 customer support and smart chatbots via WhatsApp.
  • WhatsApp Newsletter: Direct marketing and campaign automation via WhatsApp.
  • Website Development: Creation of modern business websites.
  • Automation Services: Customized AI workflows & CRM integrations.

The Service is provided in its current state. Features may be added, modified, or removed as the platform continues to develop.

3. Account Registration

You must provide complete and truthful information when registering. You are responsible for maintaining the confidentiality of your login credentials. One account corresponds to one company. Multi-location configurations require separate accounts or an Enterprise plan. You must be at least 18 years old or have full legal capacity to enter into contracts.

4. Trial Period and Plans

Certain plans may include a free trial period or a freemium model. After the trial period expires, you must select a paid plan in order to continue using the full range of features. If no paid plan is selected, your account will be restricted or suspended, while your data will be retained for 90 days.

5. Pricing and Payment

Prices and fees are based on the current pricing overview on our website. All prices are stated in euros and are subject to applicable statutory VAT (currently 19% in Germany). Invoices are billed monthly or annually in advance via Stripe. Price changes will be communicated to you by email at least 30 days in advance and will take effect at the beginning of the next billing cycle.

6. Usage Limits and Additional Fees

Each plan has specific monthly usage limits. Minutes and message allowances are billed based on the units consumed. Any usage exceeding included minutes or allowances will be charged according to the rates stated on the pricing page. Enterprise plans are subject to a fair-use policy.

7. Your Responsibilities

You agree to use the Service only for lawful purposes and in compliance with all applicable laws, in particular the GDPR (DSGVO), TDDDG, and UWG. You may not use the AI phone assistant for spam calls, unsolicited advertising, or harassment. You must inform your customers about AI-assisted communication in accordance with applicable legal requirements.

8. Data Ownership and Privacy

You retain full ownership of all business data, customer data, call recordings, and content that you create or upload. We process this data solely for the provision of the Service in accordance with our Privacy Policy and the applicable Data Processing Agreement (DPA/AVV) pursuant to Art. 28 GDPR.

9. Availability and Liability

We aim to maintain a high level of platform availability on an annual average, excluding announced maintenance windows. To the extent permitted by applicable law, our liability for slight negligence in the breach of non-essential contractual obligations is excluded. For unforeseeable, contractually typical damages, Hallodesk's liability is limited to the amount of fees you have paid during the preceding 12 months.

10. Termination

You may cancel your subscription at any time through the settings. The cancellation will take effect at the end of the current billing period. In the event of violations of these Terms or late payment, we reserve the right to suspend or terminate your account after prior notice.

11. Governing Law and Jurisdiction

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be Regensburg, Germany.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact us at: [email protected]